The Westin Palace, Madrid accommodates guests in a shopping area of Madrid and sits a 6-minute walk from Prado National Museum. The hotel provides a cash machine and a bureau de change, plus Wi-Fi in public areas and a private parking garage on site.
There are 470 rooms with an adjoining terrace and a place for dining. Some of them offer wireless internet together with a coffee machine and a mini-bar. Guests can also use a sauna, along with such amenities as hair dryers and bathrobes. Certain units have views of the city.
The Westin Palace, Madrid features a spa with a treatment room and sauna facilities. Guests can work out in a gym during their stay. You can also relax with beauty therapy, body scrub, and pedicure, and visit a wellness centre on site. A conference room with a desk and a photocopier are available for those travelling for business.
A daily buffet breakfast is served in the morning. You can enjoy coffee and cocktails offered at the sushi bar. Serving Mediterranean dishes, Museo del Jamon lies 12 minutes' walk from this Madrid hotel.
Situated a mere 10 minutes' walk from Callao underground station, the welcoming 5-star property is within a minute's drive of Royal Botanical Garden of Madrid. The vast 19th-century El Retiro Park is merely 13 minutes' walk from the Westin Palace, which is also located within arm's reach of Museo Nacional Thyssen-Bornemisza. This accommodation allows you to enjoy such natural sights as El Estanque Grande merely 1.4 km away. The Westin Palace, Madrid is merely 1.8 km from Royal Palace of Madrid and other main attractions of Madrid. The property is at a moderate distance from Neptuno bus station.
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Here you can find verified reviews our users posted on this website
Rob
2023-06-28
Great location, no amenities, rooms okay, smelled like wet carpet in hallway. Corporate business-friendly, choose boutique for holiday. Too many people in lobby, high prices for food and drinks.
Karl
2023-06-13
We absolutely loved our stay at this hotel. The location was truly unbeatable, right in the heart of the city. We could easily walk to all the major attractions and sights, making it incredibly convenient for exploring this vibrant city. The hotel facilities were top-notch, with a beautiful rotunda where we enjoyed a delicious breakfast each morning. The staff were outstanding - the concierge was extremely helpful and provided great recommendations. We also appreciated the option to rent gym kits, which saved us space in our suitcases. this hotel exceeded our expectations in terms of cleanliness, location, breakfast, and staff.
Don't have any issues at all.
Nigel
2023-06-12
Helpful staff, kind service, great location, excellent concierge, sensational Chinese restaurant, fabulous Sunday opera lunch.
Was all great.
George
2023-06-02
We had an amazing family vacation at this historic hotel. The location was perfect, just a short walk to the gates of relaxation at the beautiful botanical gardens and close to the vibrant Las Letras neighborhood. The rooms were modern and comfortable, with electronic controls for heat and light. The service was excellent, and the staff went above and beyond to make us feel welcome. The breakfast was superb, with a wide selection of delicious options. The hotel also had a fantastic Asian restaurant with top-quality sushi and cocktails. Plus, the stained glass dome above the main dining room added a touch of elegance to our dining experience. We loved every moment of our stay.
That the room air conditioning didn't have a thermostat, so we had to choose between freezing or getting too warm.
Louis
2023-05-31
The coffee could be better. Salt and pepper shakers need improvement. Elegant lobby and breakfast room. Impeccable condition. Quick elevators. Gorgeous and up-to-date rooms. Well-maintained. Special mention to Aitor, the helpful concierge. Enjoyable opera brunch with beautiful food decorations. Nice and helpful front porters. Top-class hotel with comfortable rooms. Extremely helpful staff. Great location to explore the city attractions and local restaurants for an authentic experience.
Neal
2023-05-28
The hotel is located in a prime location near the Prada museum and the beautiful botanical gardens. It is also very close to the center, making it convenient for guests. The rooms are spacious and the bathrooms are well-equipped. The staff provides excellent service and the breakfast buffet offers a variety of options.
The decor of the hotel needs improvement.
Alan
2023-05-17
This hotel exceeded our expectations with its luxurious facilities and exceptional service. We were impressed by the private facilities and the beautiful Spa & wellness centre with its sauna, Jacuzzi, and treatment rooms. The restaurant served a delicious buffet breakfast and the bar/lounge area was perfect for a relaxing drink. The exclusive room advantages made our stay even more special.
John
2023-04-22
The Palace Hotel in Madrid was exceptional. Excellent location near museums and botanical garden. Updated rooms in stylish gray. Helpful and friendly staff. Extra police security for added peace of mind. Efficient and amiable personnel. Superb breakfast and dining options. Clean and convenient car parking service. A perfect and high-standard stay.
James
2023-04-20
Beautifully located hotel in the heart of all the action. The hotel provided a lovely welcome gift for our New Year's Eve celebration, and the rooms were spacious and well-appointed. We enjoyed a delicious meal via room service when our dinner reservations were cancelled, and the hotel offered complimentary coffee and hot chocolate each morning. The concierge was very helpful in providing directions and information on local attractions.
The breakfast was just okay, and we had to send back our poached eggs multiple times as they were cold. However, the hotel was accommodating and removed the breakfast charge.
Geoff
2023-04-13
The location of the hotel couldn't have been better - it was within walking distance of all the major attractions in the city, including museums and parks. The grand architecture of the building was truly impressive and made for a stunning first impression. Additionally, the staff at the hotel were incredibly helpful and friendly, providing excellent customer service throughout my stay.
There were a couple of aspects that detracted from my overall experience. there was a persistent odor in the bathroom that was quite unpleasant.
Donald
2023-02-13
Beautiful lobby and rotunda. The Asian restaurant in the hotel lobby, Zen Market, surprised us with a delicious five-course dinner. Buffet breakfast was excellent with great variety and service. The hotel is centrally located, close to major city attractions. The bar is a lovely place to unwind after a day of exploring.
Philip
2023-01-18
This venue is a luxurious retreat that exceeded my expectations. The exclusive amenities and incredible service left me feeling pampered and relaxed. The Spa & Wellness centre was just what I needed to unwind after a long day, especially the sauna and body scrub treatments. The restaurant and bar/lounge area were top-notch, serving up delicious cuisine and exquisite cocktails. The room advantages were amazing, from the comfortable bed to the private facilities, everything was designed with the guest's comfort in mind.
The only minor issue I encountered was with the noise level in the corridors as staff went about their work late at night. The doors slamming shut and trolleys being wheeled around made it a bit difficult to sleep.
John
2022-11-26
Lovely exterior and a glorious glass dome that lets in beautiful sunlight. Great location, walking distance to everything. Surrounded by wonderful restaurants and bars.